This is an article from the June Bulletin Issue written by Alex Boudry, APEA Chairman of Events and Marketing Committee.

It has come to the APEA’s attention that some members may not be receiving important APEA emails due to issues with the way the Association’s emails were authenticated.

This may have caused our email domain ( to become blacklisted by recipient’s email servers and firewalls, causing our emails to end up blocked by spam filters and not get through to your inbox.

We have now fixed the authentication issue, but due to the way that some email systems work, APEA emails may still not get through to some members automatically.

We would ask all members who think they may have an issue receiving regular emails from the APEA to follow the 4 steps below:

1. Check your spam or junk folder: Before you take any other action, check your spam or junk folder to see if the emails from the APEA are already there. Sometimes legitimate emails get flagged as spam and end up in the spam folder. In most email clients you can right click emails in the spam or junk folder and set as “not-spam” or “not-junk”. This should move the message to your inbox and will increase the likelihood of future emails from us also getting past the filter.

2. Whitelist our domain ( If the emails are being blocked by your spam filter, you can try adding our domain to your whitelist or safe senders list. This will tell your spam filter to allow emails from our domain to pass through. Whitelisting the domain can be done through your email client’s settings or your email server’s control panel. If you’re not sure how to do this, ask your IT team or check your email system’s help documents regarding junk/spam settings.

3. Adjust your spam filter settings: If the sender’s emails are still being blocked after whitelisting their domain, you may need to adjust your spam filter settings. Depending on your email client or server, you may be able to adjust the sensitivity of your spam filter or create rules that allow emails from our domain to bypass the filter altogether.

4. Contact your email service provider or IT team: If you’ve tried all of the above steps and you’re still having trouble receiving emails from the sender’s domain, you may need to contact your email service provider or IT team for assistance. They can help you identify any issues with your spam filter or email settings, and work with you to get the domain unblocked.

We at the APEA, like all modern organisations, use email as one of our prime communication methods. Members receive regular emails regarding upcoming APEA training sessions, membership notifications and other important messages about APEA services and opportunities. Not receiving such emails can have serious consequences for the level of value that you as members receive from the APEA, so if you think you are not receiving our emails, we would ask you to follow the advice above.

Read more articles like this in the APEA Bulletin. Become a member today.